vijl Privacy Policy

1. Introduction and Scope

This Privacy Policy (hereinafter "Policy") describes how vijl (hereinafter "vijl," "we," "us," or "our"), a Philippine-based online gaming platform operating under license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), collects, uses, stores, protects, and discloses personal information of users (hereinafter "you," "User," or "Player") who access or use our website located at https://vijl.cam (hereinafter "Platform" or "Website") and related services.

vijl is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and guidelines issued by the National Privacy Commission of the Philippines. This Policy applies to all personal data we collect through the Platform, whether you are a registered user, a visitor, or someone who interacts with our customer support or marketing communications.

By accessing, registering an account on, or using vijl services, you acknowledge that you have read, understood, and consent to the collection, use, processing, and disclosure of your personal information as described in this Policy. If you do not agree with this Policy, you must immediately cease using the Platform and refrain from providing any personal information to vijl.

This Policy should be read in conjunction with our Terms & Conditions, which govern your use of vijl services. Certain terms not defined in this Policy shall have the meanings assigned to them in the Terms & Conditions. We reserve the right to update or modify this Policy at any time without prior notice. Changes will become effective immediately upon publication on the Website. Your continued use of the Platform after any modifications constitutes acceptance of the revised Policy.

2. Information We Collect

2.1 Personal Information Collected During Registration

When you register an account on vijl, we collect the following personal information:

• Identity Information: Full legal name as it appears on your government-issued identification document, date of birth, gender, and nationality.
• Contact Information: Email address, mobile phone number, and residential address including street, barangay, city or municipality, province, and postal code.
• Account Credentials: Username and password (stored in encrypted format).
• Verification Documents: Copies of government-issued photo identification (Philippine passport, driver's license, UMID card, or national ID), proof of address (utility bills, bank statements, or government correspondence), and proof of payment method ownership (screenshots or photos of GCash, PayMaya, or bank account details showing your name).

2.2 Financial and Transaction Information

In connection with deposits, withdrawals, and gaming activities, we collect:

• Payment Information: Payment method details including GCash mobile number, PayMaya account identifier, or bank account information. We do not store full credit or debit card numbers; such information is processed by third-party payment processors in compliance with PCI DSS standards.
• Transaction Records: Details of all deposits, withdrawals, wagers, winnings, bonuses claimed, and account balance changes, including timestamps, amounts, and transaction identifiers.
• Anti-Money Laundering Data: Source of funds documentation and transaction patterns analyzed for compliance with PAGCOR anti-money laundering requirements.

2.3 Technical and Usage Information

When you access or use the Platform, we automatically collect certain technical information:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers (including IP address and device fingerprints used for fraud prevention).
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referral sources, and interaction patterns. This information helps us understand user behavior and improve our services.
• Location Information: IP address-derived geolocation data to verify compliance with jurisdictional restrictions and detect unauthorized access from prohibited territories.
• Communication Records: Records of customer support interactions including live chat transcripts, email correspondence, and support ticket histories.

2.4 Marketing and Communication Preferences

We collect information about your marketing preferences, including whether you have opted in to receive promotional emails, SMS messages, push notifications, and information about which types of promotions interest you.

2.5 Social Media and Third-Party Information

If you choose to interact with vijl through social media platforms or third-party services, we may receive information from those platforms in accordance with their privacy policies and your privacy settings on those platforms.

3. How We Use Your Information

3.1 Account Administration and Service Provision

We use your personal information to create and manage your account, process deposits and withdrawals, verify your identity in accordance with Know Your Customer (KYC) requirements, enable gameplay and access to Platform features, maintain transaction records, and provide customer support services. This processing is necessary to perform our contractual obligations to you and to comply with legal requirements imposed by PAGCOR and other regulatory authorities.

3.2 Regulatory Compliance and Legal Obligations

vijl operates under a PAGCOR license and is subject to extensive regulatory requirements. We use your information to comply with PAGCOR regulations, including reporting requirements and license conditions; implement anti-money laundering (AML) and counter-terrorism financing (CTF) measures; verify that you are of legal gambling age (21 years or older); detect and prevent fraud, cheating, collusion, and other prohibited activities; respond to legal process including court orders, subpoenas, and regulatory inquiries; and maintain records as required by Philippine law. This processing is necessary to comply with legal obligations to which vijl is subject.

3.3 Fraud Prevention and Platform Security

We analyze user behavior, device fingerprints, IP addresses, and transaction patterns to detect and prevent fraudulent activity, identify duplicate accounts and bonus abuse, protect against unauthorized account access and identity theft, monitor for suspicious betting patterns or system exploitation, and maintain the integrity and fairness of games. This processing is necessary for our legitimate interests in protecting the Platform and our users from harm.

3.4 Marketing and Promotional Communications

With your consent, we use your contact information to send promotional emails about bonuses, tournaments, new games, and special offers; deliver SMS messages regarding time-sensitive promotions or account-related notifications; provide push notifications through mobile devices or browsers; and personalize marketing content based on your gaming preferences and activity history. You may opt out of marketing communications at any time by using the unsubscribe link in emails, replying STOP to SMS messages, or adjusting your account settings.

3.5 Platform Improvement and Analytics

We use aggregated and anonymized usage data to analyze user behavior and preferences, improve game selection and user interface design, optimize Platform performance and loading times, develop new features and services, and conduct market research and statistical analysis. This processing is based on our legitimate interest in improving services and user experience.

3.6 Responsible Gaming and Player Protection

We monitor gameplay patterns and account activity to identify signs of problem gambling behavior, implement deposit limits, time-out periods, and self-exclusion mechanisms, provide access to responsible gaming resources and support organizations, and comply with responsible gaming obligations under PAGCOR regulations. This processing is necessary for our legitimate interest in promoting responsible gambling and protecting vulnerable users.

4. Disclosure and Sharing of Information

4.1 Third-Party Service Providers

vijl engages third-party service providers to assist with Platform operations. These providers may have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment Processors: GCash, PayMaya, and banking partners that process deposits and withdrawals.
• Game Providers: Software providers that supply games available on the Platform, including live dealer studios.
• Identity Verification Services: Third-party KYC and AML screening providers that verify identity documents and check sanctions lists.
• Cloud Hosting and Data Storage: Providers that host Platform infrastructure and store data securely.
• Customer Support Tools: Live chat platforms and email service providers used to communicate with users.
• Marketing and Analytics Services: Email marketing platforms and analytics tools that help us understand Platform usage and deliver targeted communications (only with your consent).

4.2 Regulatory Authorities and Law Enforcement

We may disclose your personal information to PAGCOR and other Philippine regulatory authorities as required by law or license conditions; law enforcement agencies in response to valid legal requests or court orders; the National Privacy Commission in connection with data protection compliance or investigations; and government bodies investigating financial crimes, money laundering, or terrorism financing. Such disclosures are made only when legally required or when we have a good faith belief that disclosure is necessary to comply with legal obligations.

4.3 Business Transfers

In the event vijl undergoes a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity. We will provide notice of such transfer and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with other parties when you have provided explicit consent for such sharing, such as participation in third-party promotions or integration with external services.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with business partners, advertisers, or the public for research, marketing, or analytics purposes. Such data does not constitute personal information under the Data Privacy Act.

5. Data Security Measures

5.1 Technical Security Controls

vijl implements industry-standard technical security measures to protect your personal information, including:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Sensitive data stored in our databases, including passwords and payment information, is encrypted at rest using strong encryption algorithms.
• Firewalls and Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, and network segmentation to prevent unauthorized access.
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis. Multi-factor authentication is required for administrative access to sensitive systems.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses.
• Secure Development Practices: Our development processes follow secure coding standards to prevent common vulnerabilities such as SQL injection and cross-site scripting.

5.2 Organizational Security Measures

In addition to technical controls, vijl maintains organizational security practices including employee training on data protection and confidentiality obligations; background checks for employees with access to sensitive data; confidentiality and non-disclosure agreements; incident response and data breach procedures; and regular review and updating of security policies and procedures.

5.3 User Responsibilities

While we implement robust security measures, you also play a role in protecting your information. You are responsible for maintaining the confidentiality of your username and password; using a strong, unique password and changing it regularly; not sharing your account credentials with any third party; logging out after each session, especially on shared devices; and promptly notifying us of any suspected unauthorized access to your account. vijl is not liable for unauthorized access resulting from your failure to maintain account security.

5.4 Data Breach Notification

In the event of a personal data breach that is reasonably believed to pose a real risk of serious harm to affected individuals, vijl will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act and NPC regulations. Notifications will be made without undue delay and will include information about the nature of the breach, the data affected, and steps taken to mitigate harm.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

vijl uses cookies and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for Platform functionality, including authentication, security, and basic features. These cannot be disabled without affecting Platform operation.
• Performance and Analytics Cookies: Collect information about how users interact with the Platform, including pages visited, time spent, and errors encountered. This helps us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language, region, or display settings to provide a personalized experience.
• Marketing and Advertising Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. These are used only with your consent.

6.2 Third-Party Cookies

Some cookies on the Platform are placed by third-party service providers, including analytics platforms (such as Google Analytics), social media integrations, and advertising networks. These third parties have their own privacy policies governing their use of your information.

6.3 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may affect Platform functionality and your ability to access certain features. You can adjust marketing cookie preferences through our cookie consent banner or account settings.

6.4 Other Tracking Technologies

In addition to cookies, we may use web beacons (pixel tags), local storage, and device fingerprinting technologies to analyze usage patterns, detect fraud, and prevent duplicate accounts. These technologies operate similarly to cookies and are subject to the same consent requirements where applicable.

7. Your Data Protection Rights

7.1 Right to Access

You have the right to request confirmation of whether we process your personal information and to obtain a copy of such information. You may request details about the purposes of processing, categories of data processed, recipients of your data, and the retention period. We will provide this information within a reasonable time frame, typically within fifteen (15) days of verification of your identity.

7.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or updating. You can update most information directly through your account settings. For information that cannot be self-updated (such as name or date of birth), contact customer support with appropriate documentation.

7.3 Right to Erasure (Right to Be Forgotten)

You may request deletion of your personal information in certain circumstances, including when the information is no longer necessary for the purposes for which it was collected; you withdraw consent (where processing is based on consent); you object to processing and there are no overriding legitimate grounds; or the data has been unlawfully processed. However, we may retain certain information where required by law, necessary for legal claims, or essential for compliance with regulatory obligations.

7.4 Right to Object and Restriction of Processing

You have the right to object to processing of your personal information based on legitimate interests or for direct marketing purposes. You may also request restriction of processing in certain circumstances, such as when you contest the accuracy of data or object to processing pending verification of whether legitimate grounds for processing override your interests.

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such data to another controller without hindrance from vijl. This right applies when processing is based on consent or contract and is carried out by automated means.

7.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal. However, withdrawal may affect your ability to use certain Platform features or may require account closure.

7.7 Right to Lodge a Complaint

If you believe vijl has violated your data protection rights or has not adequately addressed your concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at their official website.

7.8 Exercising Your Rights

To exercise any of the above rights, contact us using the information provided in Section 9 of this Policy. We may require verification of your identity before processing requests to protect against unauthorized access to your information. We will respond to verified requests within the time frames required by applicable law.

8. Data Retention

8.1 Retention Periods

vijl retains personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our Terms & Conditions. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status and for a period thereafter as required by law.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction to comply with PAGCOR regulations and anti-money laundering requirements.
• Identity Verification Documents: Retained for five (5) years after account closure or the last transaction, whichever is later, in accordance with KYC regulations.
• Communication Records: Retained for three (3) years to support customer service quality and resolve potential disputes.
• Marketing Data: Retained until you withdraw consent or for two (2) years from your last interaction with marketing communications, whichever comes first.

8.2 Account Closure and Data Deletion

When you close your account or request deletion of your information, we will delete or anonymize your personal data in accordance with the retention periods specified above, except where retention is required by law or necessary for legitimate purposes such as compliance, dispute resolution, or enforcement of rights. Anonymized data that cannot reasonably be used to identify you may be retained indefinitely for analytics and research purposes.

8.3 Secure Disposal

When personal information is no longer required, it is securely deleted or destroyed using methods that prevent unauthorized access, reconstruction, or recovery. Physical documents are shredded, and electronic data is overwritten or cryptographically erased.

9. Contact Information and Data Protection Officer

9.1 Privacy Inquiries and Requests

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how vijl handles your personal information, please contact us:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat or email at [email protected]
• Language Support: English and Tagalog

9.2 Data Protection Officer

vijl has designated a Data Protection Officer responsible for overseeing compliance with the Data Privacy Act and handling privacy-related inquiries. You may contact our Data Protection Officer directly for matters specifically related to data protection compliance.

9.3 National Privacy Commission

If you are not satisfied with our response to your privacy concerns or believe we have violated your data protection rights, you may file a complaint with the National Privacy Commission of the Philippines.

10. Children's Privacy

vijl services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided information to vijl should contact us immediately at [email protected].

11. Changes to This Privacy Policy

vijl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The "Effective Date" at the top of this Policy indicates when it was last revised. Material changes will be communicated through prominent notice on the Platform, email notification to registered users, or other appropriate means. Your continued use of the Platform after any modifications constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, particularly the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of Philippine courts and the National Privacy Commission as appropriate.